WORKPLACE PERFORMANCE COACHING FOR EVERYONE

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What is e-coach?

Product Description

Programs & Services

How it Works

Licensing & Pricing

 

Customization

 

e-coach offers a standard approach for providing critical activities that promote the success of any training:

  • Reinforcement of the content and processes covered in any training program or educational experience.

  • Opportunities for people to learn new information and skills.

  • Targeted reminders to use the training or educational experience or course to solve real business problems.

  • A place for conversation that is specific to the issues of the course and to the people responsible for using the information -- a place to talk through ideas and to continue the dialogue often begun on-line or in a live seminar or workshop.

e-coach provides a unique way to follow-up existing training or educational experience with all the elements required to make certain that what was learned is used.  And, it encourages people to keep learning and keep using their experience as a catalyst for growing and developing further.  Therefore, companies can work with E-Coach Associates to create custom versions of e-coach to follow up their own most important courses and learning experiences.

Tailored versions cost from $50,000 to $70,000 per module.  Call or e-mail us today to discuss your specific requirements.

 

Examples For Customization

Example 1:

The Situation

Meet Howard Gross, Senior Sales Vice President.  He has a new series of luxury products and a need to communicate a great deal of detailed product knowledge as well as sophisticated sales information to widely distributed sales associates who sell these products globally.  Howard wants to educate them quickly and effectively about the details of the products and how best to sell them.  He also wants to have a place to communicate with this dispersed sales force about fashion trends and new products as they are introduced to the market and offer tips for ongoing selling success.

The Solution

A customized e-coach program that summarizes key content in tailored and specific Fast Answers.  A Knowledge Central that is not a repeat of what is on various product websites but rather a place for deeper knowledge about the luxury goods category, fashion trends, and other knowledge that would be helpful for his sales force.   The custom e-coach for Howard would also include a place where new product information could be explained, new and additional sales strategies could be shared, and sales associates around the globe could participate in live chats about sales and marketing issues.

Example 2:

The Situation

Meet Carol Dawson, Human Resources Director.  She has dozens of online and traditional courses that are offered to cover management and supervisory skills.  As far as she's concerned, one of the most important courses is the one "how to be a manager at this company."  It provides an in-depth introduction to the company and its products and explains how best to lead and manage in this environment.  It includes both classroom and online segments.  It is critical that every leader and every manager use the tools and techniques introduced in the course.  There are over 2000 employees and several hundred managers all over the company and the globe.  Many of them are new to management. Carol wants to provide reinforcement, review, and encouragement for all of them.

The Solution

A customized e-coach program that summarizes all the key content in tailored and specific Fast Answers; a Knowledge Central section that suggests how to use all the key concepts taught and provides additional ideas and suggestions (including other books, articles, courses, and approaches shown to be effective in the company); tailored discussion forums with the President and other officers; and regular e-mail reminder messages to all managers about specific relevant sections of e-coach.  Taken together, these features would provide a complete review and offer an appropriate level of encouragement; reinforce content and process; and give users an opportunity to talk through real problems using the strategies introduced in the course.  It would be an investment in Carol's investment in training, and it would be completely organized and designed specifically for her company with an interface that looks and feels like the company's own.

Example 3:

The Situation

Meet Tara Gonzales, Change Agent in charge of the new Internet strategy for the business.  Tara is trying to get people to understand the new Internet plan to move fifty percent of sales to direct Internet sales by the end of the year.  She and her colleagues have been working on the process.  They have sent out briefings and directed people to look at the site, but Tara wants to do more.  She wants a place people can go to in order to really understand the strategy and how every job will change as a result of the new approach.  She also wants a place where people can have discussions about the changes related to customer service, management, and a variety of other areas.  She is looking for a simple web site solution to address her problem.

The Solution

A custom version of e-coach built around four categories -- the strategy, the change process, the site, and the industry.  The Fast Answers and Knowledge Central sections will help people understand the “why” and “how” behind the changes.  The Learning Connection will provide a place for conversation about the changes and how they will affect different groups.  With assistance from E-Coach Associates, Tara hopes to tailor monthly discussions for each key group in the company. 

 

 

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