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Avoid turning people off.
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How to listen to others effectively to really
GET what they are saying.
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Getting all the information you need from others.
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Providing information to others.
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Making sure people are getting your messages.
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Understand why people listen and how to
present effectively.
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Differences in communicating on the phone, in person, and in
e-mail.
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Communicating “bad news” effectively.
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How to write clearly, simply, and directly.
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Communicating with senior people.
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How and why to carefully check written communications before sending them.
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Giving and receiving feedback.
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Presenting clearly and appropriately.
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Minimizing “noise” to communicate more effectively.
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Using an organized approach to communicate for maximum
impact.
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How to focus on the audience when communicating.