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What is consulting and how is it used in an organization.
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How to be an effective consultant within an organization and
achieve beneficial results.
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Why companies sometimes hire outsiders like consultants when
people inside the company can do as well.
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Why people keep changing their minds about what they want.
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Why sometimes the best solutions do not get implemented.
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How you can figure out what clients or customers need.
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How you can keep people’s interest in implementing solutions to
problems and issues.
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How you can hold your own when working with those in other
departments and units and partner effectively with those in your own
organization.
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Explaining things to others in ways that
enable them to understand what you do and
how you can help them.
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How to handle problem relationships between different units and
departments or between clients/customers and internal people.
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Understanding and using a consultative process.
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Understanding
what types of situations are best suited for using a
consultative approach.
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Developing alternative solutions.
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Supporting implementations.
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How to close something out and follow up
appropriately.