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Why customer retention is so important and profitable for
organizations.
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Why it is important to keep customers even if you keep getting
new ones.
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How to tell if people are good long term customers.
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Why and how you can we create high expectations.
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How to be customer focused
and appreciated even if you don’t
work directly with customers of your organization.
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What to do to avoid losing customers.
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When customers should just be “fired” or ignored.
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How to ensure customers are satisfied and stay that way.
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The absolute
"dos" and "don’ts" for retention.
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How you affect customers
even if you are not actually “around them”.
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Following up on customer issues.
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Exceeding expectations.
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Using customer feedback.
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Communicating with customers.
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Satisfying customers.
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Creating customer loyalty