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What is e-coach?

Product Description

Programs & Services

How it Works

Licensing & Pricing






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Hundreds of coaching suggestions available at the click of a mouse.



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Areas of Coaching Support


People Smarts


Getting Along with Peers


 Interacting with Senior People








Leadership Essentials

Personal Savvy


Managing Priorities


Managing Performance


Problem Solving


Effective Communication

Business Sense


Consulting Skills

Customer Retention


Project Management


Managing Change




Customer Retention

For example:

  • Why customer retention is so important and profitable for organizations.

  • Why it is important to keep customers even if you keep getting new ones.

  • How to tell if people are good long term customers.

  • Why and how you can we create high expectations.

  • How to be customer focused and appreciated even if you don’t work directly with customers of your organization.

  • What to do to avoid losing customers.

  • When customers should just be “fired” or ignored.

  • How to ensure customers are satisfied and stay that way.

  • The absolute "dos" and "don’ts" for retention.

  • How you affect customers even if you are not actually “around them”.

  • Following up on customer issues.

  • Exceeding expectations.

  • Using customer feedback.

  • Communicating with customers.

  • Satisfying customers.

  • Creating customer loyalty






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