WORKPLACE PERFORMANCE COACHING FOR EVERYONE

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What is e-coach?

Product Description

Programs & Services

How it Works

Licensing & Pricing

 

 

 

 

 

Product Description

 

Hundreds of coaching suggestions available at the click of a mouse.

 

 

Product Description

 

Areas of Coaching Support

 

People Smarts

 

Getting Along with Peers

 

 Interacting with Senior People

 

Coaching

 

Teamwork

 

Meetings

 

Leadership Essentials

Personal Savvy

 

Managing Priorities

 

Managing Performance

 

Problem Solving

 

Effective Communication

Business Sense

 

Consulting Skills

Customer Retention

 

Project Management

 

Managing Change

 

 

 

Customer Retention

For example:

  • Why customer retention is so important and profitable for organizations.

  • Why it is important to keep customers even if you keep getting new ones.

  • How to tell if people are good long term customers.

  • Why and how you can we create high expectations.

  • How to be customer focused and appreciated even if you don’t work directly with customers of your organization.

  • What to do to avoid losing customers.

  • When customers should just be “fired” or ignored.

  • How to ensure customers are satisfied and stay that way.

  • The absolute "dos" and "don’ts" for retention.

  • How you affect customers even if you are not actually “around them”.

  • Following up on customer issues.

  • Exceeding expectations.

  • Using customer feedback.

  • Communicating with customers.

  • Satisfying customers.

  • Creating customer loyalty

 

 

 

 

 

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